Shipping Policy

Last updated: September 23, 2026

This page explains how orders from Buy Kitchen Supplies are shipped and what to do if something goes wrong in transit. If you have a question that isn’t answered here, email us at buykitchensupplies@gmail.com or use our contact form.

Where we ship

Available shipping destinations are shown at checkout. If your address can’t be selected at checkout, please contact us before ordering.

Shipping costs

Shipping options and costs for your order are shown at checkout before you pay.

Processing and delivery times

Our products are fulfilled through supplier partners, and some items ship from warehouses outside the United States. Processing and delivery times therefore vary by product and destination. If you need an item by a specific date, please contact us before placing your order and we’ll tell you what we know about that item.

Order tracking

When your order ships and tracking information is available, we’ll send it to the email address used at checkout. Items from a single order may ship separately and arrive on different days. If you haven’t received tracking information, email buykitchensupplies@gmail.com with your order number.

Damaged items

If an item arrives damaged, please contact us promptly after delivery with your order number and photos of the item, the packaging and the shipping label. See our Refund and Returns Policy for how we resolve damaged, defective or incorrect items.

Lost packages

If your tracking hasn’t updated for an unusually long time, or the carrier reports the package as lost or returned, contact us. We’ll investigate with the carrier and our supplier, and if the package is confirmed lost in transit we’ll provide an appropriate resolution, such as a replacement or refund.

Packages marked as delivered

If tracking shows your package as delivered but you can’t find it, please check around your delivery location, with neighbors and with others in your household, and allow a day in case the carrier scanned it early. If it still hasn’t turned up, contact us. A package the carrier confirms as delivered to the shipping address is not treated as lost in transit, but we’ll share the delivery details we have and help you open an investigation with the carrier.

Incorrect addresses

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away; we can only change an address before the order ships.

Contact

Email: buykitchensupplies@gmail.com
Contact form: Contact Us